I have belonged to Linkedin for the past 3 or so years.
There was a time when my password was not allowing me into my account. I had no idea why. So being I am a type of person who feels this is something I should be proactive about, I went looking for a phone number to contact them. No such thing seems to exist on their web pages. Say what, I said? I have no way to reach someone to get into my account (which in the case of Linkedin, is my professional resume). It's not like this is Facebook, where it really means nothing. This is something that people look at when they are thinking of hiring you and as such, needs to occasionally be updated.
A few days later, my password worked, just as mysteriously as they had not worked days before. I had had no successful contact with this web company, so it was not caused by anything I did. I think they probably just had a glitch that eventually got fixed. It scares me though, when I think about a time in the future, where I may again have reason to get in touch.
A year or so passes and I read this article and now the reason comes clear. You can read it
HERE.
So after I read this article (and hopefully you did, too). I find out that this was not just an isolated case. These companies do not want to have to deal with the public and so they just don't.
Is this the final "Triumph of the Nerds"? They make billions of dollars off of us all and they really don't care that you need to contact them via a phone? Email or nothing, is their way of life.
Trust me, I may not like to but when there are calls that come my way from viewers, I deal with them, or try to forward them to people who can help them. That is the right thing to do. A viewer doesn't see our signal in Victorville. Give the viewer the phone number of the man who is in charge of the translator in that area. Why are we airing the wrong episode of a series? Research the problem and if needed, make corrections.
As a matter of fact, there was a point in time, early in my career, that this was my job. It wasn't always pleasant, but necessary. I fixed thousands of viewers problems, over that year. I dealt with the money side of the business and being able to get a live operator, was critical to our viewers who paid my salary!
It's as simple as that. Now if only I can convice Linkedin. :-)