As I have mentioned before, my son's laptop died back in June. We sent it off to HP and they promptly sent it back to us, fixed...or so they thought. My son attempted to restore the laptop to normal operation and it Blue Screened, constantly. So the emails began, between HP and us. Them mentioning that he should wipe the hard drive and start from scratch and him finding out that it would not allow this to happen, because it was already dead. They finally asked us to send the computer back to them, just before our vacation and so we did. We went off and being we had little access to the Internet, we did not find out that they never did acknowledge receipt of the laptop, until our return. More emails follow and they finally find out that yes, they do have it and yes they sent it to another location and it is waiting for a part (later we found out that it was a new Motherboard). Finally, 2 months after it got sent, we have a fixed laptop. It was all of 10 months old at the time of the trouble.
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Photo is of the
boys reloading the
laptop.
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